Akfit FAQ

Residential Sales & Service FAQs

Do you Deliver and Install to Homes/Condos? What if I live Remotely?

We perform deliveries and installations residentially for all types of bulk equipment. Upon purchase of a cardio or strength machine, speak to one of our sales staff for a quote on delivery and install, you will be required to fill out an installation agreement form which covers all aspects of the in home service. If you live remotely we will do our best to accommodate your needs, whether that be long distance delivery, shipping via LTL, or pre-assembling your unit.

Call our store at 705-560-1550 to speak with a sales representative to answer further questions you may have! See our delivery rates.

My equipment is in need of repair, what do I do?

The first step to get your equipment back up and running is submitting a formal SERVICE REQUEST. A service request is where you will fill out all of the required information necessary to begin the service process. This includes contact information, purchase date/history, product specifications including serial number, and the description of the problems you’re experiencing.

Some brands may require you to reach out to the manufacturer directly to receive service and make warranty claims. Our service advisors will work with you to troubleshoot and provide assistance regardless of this fact.

Please note that products not purchased through AKFIT may not receive priority in the service queue or may not be able to be serviced by AKFIT. In this case, reach out to the manufacturer directly to find an authorized service provider or work with our Service Advisors to assist in finding a solution to your needs.

Do you offer Financing?

Yes, we offer financing both in-store through local finance providers and online through reputable E-commerce finance providers. Call us today to discuss your options!

Does AKFIT price match?

In most cases we are able to price match products found online. In some cases we will not be able to due to certain limiting factors between our store and the competitors such as, stock/availability, items included with purchase, and shipping costs. Call us and speak to a sales representative to discuss this process and to find out more.

When do Backorder products restock?

Most products listed as backorder / notify me are either unavailable/delayed from the manufacturer due to shipping/supply constraints, otherwise we may currently not have an ETA on the arrival of the product. Email sales@akfit.com to find out about restock dates or sign up for a notification and you will be the first to know when your desired products are available!

How do Special Orders & Request for Quote work?

Products without pricing or listed as RFQ are considered to be special order products, meaning we do not often stock them but can special order them directly on your behalf. Special Orders are non-refundable and if cancelled, customers will be given a credit on account. Email sales@akfit.com to inquire about special order products.

Any product can be added to your quote list when logged in, with either the Add To Quote button (commercial) or heart (residential). The Quote can then be viewed, edited and submitted from the Wishlist page under your account.

When do Pre-Order products arrive?

We do our best to work with our suppliers to list accurate ETAs on pre-order listed products. Pre-order listed products are non-refundable and if cancelled, customers will be given a credit on account. Email sales@akfit.com for further information on pre-orders.

Why was my online order refunded?

If your online order was refunded, it is likely because the product is no longer available. Email sales@akfit.com for detailed inquiries.

How do I track my purchase made online?

You will be provided with a tracking number for your order via email at the time of purchase, if you do not receive tracking information or your package has not yet arrived, email sales@akfit.com for assistance.


Commercial Service FAQs

Do you offer maintenance plans? What is included?

Yes! We offer maintenance plans for facilities of all shapes and sizes. Your maintenance plan depends on the location, size, and number of equipment requiring maintenance at your facility. We recommend a quarterly plan for optimal performance, however bi-annual visits are most common.

Our Service Technicians will perform a general diagnostic to determine the current function of your equipment and provide maintenance on all desired pieces. We will follow up with a comprehensive overview of your facility noting any equipment malfunctions, repairs to be made, or machines needing replacement.

Email service@AKFIT.com for a quote today!

Do you Deliver and Install?

AKFIT is full service to make running your facility easy and hassle free. We take care of all your needs from Facility Design and Planning, Pre-Purchase Consultation and Facility Visits, to Installation, Maintenance, and Repairs. We’ve got you covered.

Do you offer financing?

Yes! We are partnered with some great local finance providers to help ensure you can get all the equipment you need while fitting your budget! Get in touch with us to discuss detail at sales@AKFIT.com

What if my facility is located remotely?

We understand the constraints of living in Northern Ontario, we are widespread and weather often determines travel. We will always strive to give you the service you require. We frequently travel as far as Sault St. Marie, Timmins, and North Bay to perform Deliveries, Installations, Service/Repairs, and Maintenance. If you’re situated beyond these boundaries we will still be able to accommodate your needs with overnight stays or remote assistance.